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Agreements, policies and terms

Legal

The agreements, policies and terms that govern our services. If you need a copy of something that isn't here, get in touch and we'll send it.

POLICIES

Policies & Terms

Privacy Policy

What information we collect when you use this site, how it is used, and how to reach us about it.

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Managed Client Responsibilities

The client-side obligations, project assumptions and change-management process that sit behind a managed agreement.

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Service Catalog

Version 2024-1. Every service covered under the Leap Basic, Leap Pro and Leap Advanced subscription tiers.

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911 Service: Operation & Limitations

How 911 works on a Leap Forward phone system, what you must register, and the circumstances in which it may not work.

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DOCUMENTS

Agreements & Contracts

Master Services Agreement
The master agreement governing Leap Forward managed services. Opens as a PDF in a new tab.

SLA Matrix — Managed Services Response Times
Target response and resolution times by priority level. Opens as a PDF in a new tab.

3rd Party Vendors Terms and Conditions
Terms covering hardware, software and services supplied through third-party vendors. Opens as a PDF in a new tab.

General Terms and Conditions
General terms of business. Opens as a PDF in a new tab.

If you need a copy of an agreement that isn't listed here, get in touch and we'll send it over.